Which of the following are outcomes associated with various types of organizational culture?
a. more positive organizational outcomes in market cultures
b. higher market share in clan and market cultures
c. more positive work attitudes in clan cultures
d. higher financial performance in market and hierarchy cultures
e. higher customer satisfaction in clan and market cultures
The correct options are: c and e.
Within the culture of a clan, the environment of the organization is considered to be friendly, collaboration-focused, and centered on human health. This, in turn, leads to more positive and enthusiastic employees. A market culture which is granted assurance of the external focus, competitiveness, and customer satisfaction leads to higher levels of customer satisfaction scores. Besides, clan organization factors of equity teamwork and employee involvement are also significant in boosting customer satisfaction by crop sense of ownership and involvements in delivering their services.